Services Offered
At Granite, we aim to provide you with the best solution to fit your needs, both present and future. Working within a budget is necessary for everyone and we can assist you with finding the solution. We work with many lending agencies to also assist with managing your investment and help you budget for your needs on a monthly basis.
Network Issues
- Evaluate your current network to ensure it still meets your daily needs.
- Figure out what’s needed for expansion
- Network Design Maps
- Product Sourcing
- Installation of server hardware and software to better manage your network
- Assist with connectivity and security issues
- LAN Infrastructure
- Wireless Solutions and security
- Remote Management
Business Continuity
- Disaster Recovery Plans
- Backup – both in house and online for greater security
- Redundant Power and server capabilities
Security
- Firewall installation and protection
- Virus and malware detection and removal
- Security Audits
- Security Policy Development
- User Authentication and adherence to company policy
- VPN setup and monitoring
Help Desk Support
- Technicians available on call to assist you with trouble shooting your issues over the phone
- Lower rates for telephone support to handle easier problems
Product Sourcing
- Servers, desktops, laptops, printers, networking, software and multimedia
- All major Tier 1 brands, including, but not limited to, Dell, IBM, Lenovo, HP, Toshiba, Lexmark, Asus, NEC, Viewsonic, Acer, Infocus, Microsoft, Cisco, Adobe, CA
- We aim to fit your budget and your preferences for manufacturers.
Outsourcing
- We can be your IT department. Many small companies cannot afford a full time dedicated IT support person. At Granite, we have the expertise to handle your IT issues without the full time salary.
Service Rates
Bench Service Hourly Rates is $85 per hour, including No Fault Found.
Onsite Service Hourly Rate is $125 per hour during regular working hours (9-5pm Monday to Friday), including No Fault Found.
Onsite Service Hourly Rate is $175 for weekend and emergency service (three hour response time), including No Fault Found.
Equipment Pickup for repair services (warranty and non-warranty) is $20 per incident. Return delivery is an additional charge of $20. This applies to the shipping area of the city of Toronto, weight not to exceed 40kg. Additional delivery charges will be based on weight, value and destination of shipment.
Telephone support calls will be charged the standard bench labor rate of $85 per incident. Maximum time per call is 45 minutes.
Warranty repair of IBM/Lenovo PC's, ThinkPad and PC Servers, regardless of point of purchase. $35 handling fee.
Standard bench rates will apply to No Fault Found.
Standard warranty of custom built systems is one year return to depot. Onsite service rates will apply if the customer requires onsite repairs.
New customers initial order terms are cash or certified cheque only. All payments must be made payable to: Granite Technical Services.
Granite Technical Services is not and will not be responsible for electronically stored data. We cannot guarantee compatibilities of new equipment with existing equipment.